Refund Policy

Once your return arrives at our facility, our team will carefully inspect it and update you if your refund has been approved.

Delayed or Missing Refunds (If Any)
If you haven't received your refund yet, please check your bank account or contact your bank/credit card service provider to consult.
If you have taken all these steps and still have not received your refund, please contact us at info@crystalloch.com.

Sale or Promotional Items (If Applicable)
Unfortunately, sale or promotional items are not refundable.

Please note: If we receive your return with shipping charges due (freight collect), we'll need to subtract these costs from your refund amount.